Terms and conditions
Last updated: October 12, 2026
These terms govern your use of Mhalli and your purchase of its packages. Creating an account, paying, or using the platform means you accept them, so please read them first.
1. Who we are
Mhalli is a Saudi establishment, CR 7055088194. "The platform" means mhalli.co and its services; an "organizer" is whoever creates an account and runs an event; a "guest" is anyone who receives an invitation through the platform; and a "package" is the number of invitations paid for one event. Our registration and contact details are at the end of this page.
2. The service
Mhalli lets you send your event invitation to your guests on WhatsApp, collect their replies, manage entry with barcode passes, and send a reminder and a thank-you message. You upload your own invitation design or choose one of the ready-made designs available; we do not design invitations to order. What each service includes and costs is shown on the pricing page and before you pay.
3. Eligibility and your account
You must be 18 or older and legally competent to create an account, or be authorized to act for an organization. You sign in with a verification code sent to your phone. You are responsible for everything done from your account, including whom you add to your team or give the door check-in link. Tell us straight away if you suspect someone else is using your account.
4. Your obligations toward your guests
You are responsible for your guest list and your invitation content. By adding a guest you confirm that you know them, that they expect your invitation, and that you are entitled to share their name and number with us to invite them. You agree not to use the platform: • to send advertising, marketing or promotional messages; • for content that is offensive, misleading, unlawful or against public decency, or that impersonates someone else; • to ask for sensitive data in questions, such as health information, ID numbers, financial details or religious beliefs; • in breach of WhatsApp's business policies. Any guest can stop messages from the platform by replying «إيقاف» (stop), and we honor that.
5. Your guests' data
We process your guests' data on your behalf and on your instructions, only to invite them and manage attendance; we never use it for marketing or sell it. We delete their names, numbers and messages 48 hours after the event ends, rely on the service providers named in the privacy policy, and tell you without delay if an incident affects your guests' data. The privacy policy covers how we handle your own account data.
6. Prices and payment
Prices are in Saudi riyals and are shown on the pricing page and before you pay. The establishment is not registered for VAT, so no tax is added to the price shown: it is the final amount you pay. A package is priced by guest count and paid once per event, and before paying you can try the invitation on your own phone twice, free. If you raise the count after paying, you pay only for the increase: 8 riyals per extra guest, or the price difference between the two packages, whichever is less. Some services are free, as the pricing page shows. Payment goes through a payment gateway licensed by the Saudi Central Bank, with methods including mada, Apple Pay and credit cards. We never store your card details. Pressing the pay button commits you to paying the amount shown, and your event page shows the payment as soon as it completes.
7. How the service is delivered
The service is entirely digital; nothing is shipped. Your invitations go out on WhatsApp as soon as payment completes, or at the time you schedule, and you can see the status of each one. If sending fails temporarily we retry automatically, and you can send the invitation by text message to anyone it did not reach. Replies and barcode scanning stay open until 48 hours after the event ends, unless you set an earlier reply deadline. You have one year from payment to start sending.
8. Changes before and after sending
Until your paid invitations start reaching your guests you can change anything and correct any mistake. Once the first paid invitation is sent, the card design and the event's name and type are locked, because your guests already have them; you can still change the date or place once if the event is postponed, and tell confirmed guests with a message from the platform. Free trial invitations lock none of this.
9. Intellectual property
The text, images and logos you upload stay yours. You confirm you have the right to use them, and you give us only the permission needed to store, display and send them to your guests. The platform, its ready-made designs and the Mhalli brand are ours, and you may use a ready-made design in your event's invitation.
10. Availability and limits of liability
We take due care to keep the service running, but it depends on other providers such as WhatsApp, the payment gateway and hosting, and we cannot guarantee they never fail, or that a message reaches a wrong number, a number not on WhatsApp, or a recipient who has blocked it. We are not responsible for an organizer's mistakes in names, numbers, dates, places, content or the count chosen. To the extent the law allows, our liability for any event is limited to what you paid for it, and we are not liable for indirect losses. None of this limits your statutory rights.
11. Suspension and ending use
We may suspend sending or an account used in breach of these terms or the law, or at the request of a competent authority, and will tell you why where we can. You can stop using the platform at any time and ask us to delete your account and data through the contact details below. The refund and exchange policy explains what is owed in each case.
12. Changes to these terms
We may update these terms as the service or the law changes. The current version is always on this page with its date, and we will tell you about any material change before it takes effect. A change never affects a package paid for before it.
13. Governing law and complaints
These terms are governed by the laws of the Kingdom of Saudi Arabia. If you have a complaint or a dispute arises, contact us first and we will try to settle it amicably within 15 days; failing that, the competent courts in the Kingdom have jurisdiction. You may also report to the Ministry of Commerce through the «بلاغ تجاري» app or 1900. If the Arabic and English texts differ, the Arabic text prevails.
Registration and contact
- Trade name
- Mhalli
- CR
- 7055088194
- Address
- Kingdom of Saudi Arabia
- support@mhalli.co
- +966 57 988 4410
We reply within two business days.